Contact

Have a question or a problem with your order? Use the form below. It goes straight to the team and you will get a reply within 24 hours.

Customer care is open Monday to Friday, 9am to 4pm UK time. Messages sent in the evening or at the weekend are answered first thing on the next working day. During busy periods, response times can vary.

Order, delivery, returns or a diffuser that is not working: pick the matching subject in the form and include your order number. If something is not working, a 10 second video of what it is doing gets you to a fix fastest.

Question before you buy: live chat (bottom right) is open during support hours for product questions, or use the form.

Prefer to talk? Call 01494 974339 during support hours. If we are on another call, leave your name, your order number (it starts with MAG) and the email address you ordered with, and we will reply by email within 24 hours.

Quick answers: check the FAQ page and the app setup page first, most questions are covered there.