Shipping policy
Magnifiscent Shipping Policy
Order Processing Times
All orders are processed within 1 to 2 working days from the time of purchase.
Orders placed on weekends or public holidays will be processed the next working day.
During peak periods such as product launches, promotions, or seasonal events, processing times may extend slightly. If this happens, we will always do our best to keep delays minimal and communicate where necessary.
UK Shipping
We ship all UK orders via fully tracked courier services.
Estimated delivery times:
• Standard Shipping: 2 to 4 working days
• Express Shipping: 1 to 2 working days
Once dispatched, you will receive a tracking link via email or SMS so you can follow your order in real time.
Please note delivery timeframes are estimates, not guarantees.
International Shipping
Magnifiscent ships worldwide.
Delivery times vary depending on destination and courier network.
Estimated international delivery windows:
• Europe: 3 to 7 working days
• USA: 5 to 9 working days
• Australia: 5 to 10 working days
• Rest of World: 7 to 12 working days
All international shipments are sent fully tracked.
Customs, Duties and Import Taxes
For international orders, customs duties or import taxes may apply depending on your country’s regulations.
These charges are set by your local customs authority and are the responsibility of the customer.
Magnifiscent has no control over these fees and cannot predict their cost.
If a shipment is refused due to unpaid customs charges, return shipping and any associated fees will be deducted from the refund.
Shipping Costs
Shipping costs are calculated at checkout based on your location, order size, and selected delivery speed.
From time to time, we may offer free shipping promotions. These will always be clearly stated on site when active.
Order Tracking
Once your order has been dispatched, you will receive a shipping confirmation email containing your tracking link.
If you do not receive tracking within 3 working days of ordering, please contact our support team and we will investigate immediately.
Delays in Transit
While we work with reliable courier partners, delays can occasionally occur due to:
• Weather disruptions
• Customs processing
• Courier network backlogs
• Peak seasonal demand
Magnifiscent cannot be held responsible for courier delays once the parcel has been dispatched, but we will always assist in tracking and resolving issues where possible.
Lost, Damaged or Missing Parcels
If your parcel arrives damaged, please contact us within 48 hours of delivery with photos of:
• The outer packaging
• The inner packaging
• The damaged product
This allows us to open a courier claim and resolve the issue quickly.
If your parcel is marked as delivered but cannot be located, please contact us within 5 days so we can investigate with the courier.
Incorrect Shipping Information
Customers are responsible for ensuring shipping details are entered correctly at checkout.
If an incorrect address is provided and the parcel is dispatched, Magnifiscent cannot guarantee recovery.
If the parcel is returned to us, we can arrange reshipment, but additional shipping fees will apply.
Split Shipments
In some cases, orders containing multiple items may be shipped separately depending on stock location or packaging requirements.
You will receive tracking for each shipment if this occurs.
Contact Us
If you have any shipping related questions, please contact our support team:
Email: support@magnifiscentonline.com
Response time: 1 to 2 working days