Magnifiscent Warranty
We build our diffusers to last, and we stand behind them. This page sets out exactly what our warranty covers, what it does not, and how we look after you both during and after the warranty period. It is written to be clear, so you know precisely where you stand.
What is covered
Unless a specific product states otherwise, all Magnifiscent diffusers come with a 12-month warranty from the date of purchase. If a fault develops through normal use within those 12 months, we repair or replace the unit at no cost to you. Both parts and labour are covered.
Products not covered by warranty
Some products are consumable or have no electronic parts, so they are not covered by the 12-month warranty. These are:
- Fragrance and essential oils, which are consumable by nature
- Accessories and spare parts
- Pendant diffusers
- Reed diffusers
- Dry fragrance blast cans
This does not affect your statutory rights. If any product arrives faulty or is not as described, you are always covered by law regardless of the list above.
What the warranty does not cover
The warranty covers manufacturing faults and genuine failures through normal use. It does not cover:
- Routine maintenance. Our diffusers use waterless cold air nebulisation, so the nozzle needs an occasional clean with an alcohol solution to keep it clear. The large majority of performance issues are solved in a few minutes this way, and we will always walk you through it first.
- Accidental damage, misuse, or use outside the instructions provided
- Normal wear and tear
- Any unit that has been modified, opened, or repaired by anyone other than Magnifiscent or a repairer we have authorised
Return postage
Within the first 6 months, we cover the cost of returning a unit to us for inspection. After 6 months, we ask you to cover the cost of sending it back to us. If the unit is found to have a genuine fault, we refund that postage to you in full. Within the 12-month warranty, the repair or replacement itself is always free.
How we put things right within the 12 months
If your diffuser develops a covered fault within the warranty period, we work through the following steps in order, so you are never left with a unit that does not work:
- We repair the unit.
- If it cannot be repaired, we replace it with the same model.
- If that model is no longer available, we upgrade you to the closest current equivalent.
- If none of the above is possible, we refund you.
After the 12 months
When the warranty period ends, we do not leave you on your own. We offer a repair service for the life of the product. You send the unit to us, we inspect it, and we quote you for any parts and labour before any work begins. Nothing is ever carried out without your approval. This is standard across quality electronics, and it is exactly why our diffusers are built to be serviced rather than thrown away.
If a product is discontinued
Retiring a product does not mean we stop supporting the people who own one.
- Within the 12-month warranty, your cover stands in full and the steps above apply, up to and including a refund if we cannot repair, replace, or upgrade.
- Outside the warranty, we continue to repair units already with customers for as long as we can source parts. We hold spares for our discontinued models so that support continues well beyond a product leaving our range.
Proof of purchase
Your order confirmation and invoice are your proof of purchase and confirm the start date of your warranty, so please keep them safe. We may ask to see them when you make a claim.
Your statutory rights
This warranty is offered in addition to your legal rights and does not replace or reduce them. Under the Consumer Rights Act 2015, goods must be of satisfactory quality, fit for purpose, and as described. Those rights remain in place alongside everything set out on this page.
How to make a claim
To start a warranty claim or arrange a repair, email us at sales@magnifiscentonline.com with your order number and a short description of the issue, along with a photo or short video if you can. We will talk you through the quickest route to getting your diffuser working beautifully again.